FAQs

Frequently asked questions...

We understand this may be a new experience for you and there will always be a few questions.


We hope to help by providing peace of mind while we manage your property.

FAQs

  • What if I want to stay in my property throughout the year?

    Before your property is listed, let someone from the Sova team know so we can block it out for you! If it is a last minute decision, let someone from the Sova team know so that the dates can be booked out for you as long as there are no prior bookings.

  • Do I need to get insurance?

    Please refer to the insurance document. If you do not have it please request it from contact@sovagroup.com.au

  • Do I pay for the linen?

    Yes, the owner pays for the linen as it is considered an asset to the property (Enhances revenue). However if you are on our ‘Top Tier’ contract, this is paid for by SOVA. 

  • How often do I receive payments?

    Owner remittances are sent out on a monthly basis. 

  • What About If The Property Is Damaged By A Guest?

    We employ a set of rules in all our managed properties that are taken very seriously. This includes taking a bond from all guests as well as no parties, no smoking and no pets. This is further ensured through ID and background checks on all tenants. Additionally, the Airbnb Host Guarantee protects hosts up to $1,000,000 USD in the unlikely event that an accident occurs.

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